Support Center
Talk with our experts
Our team of Lighting experts are here
to guide you through every step
Order Status
Keep track of your order with helpful, frequent updates.
Change Order
Get in contact with us to apply changes to your order
Contact us
Got questions about order procedures ? Contact us
Beloi's return policy allows customers to return most products within 60 days of delivery (restocking fees may apply) for a refund or exchange. Custom or made-to-order products and large scale items may not be eligible for return. Customers are responsible for return shipping costs, and products must be in original condition and packaging.
Yes, Beloi has a flagship showroom in Dubai, UAE. The showroom features a wide selection of lighting products, allowing customers to experience fixtures in person. Visitors can explore different styles, technologies, and applications, and receive guidance from knowledgeable sales associates.
Yes, Beloi offers virtual consultations with lighting experts. To schedule a virtual consultation, customers can fill out the online consultation request form on the Beloi website. A representative will reach out to confirm the appointment and provide further instructions.
When contacting Beloi by email, include your full name, contact details, order number (if applicable), product name or link, a detailed description of the inquiry or issue, relevant images or attachments, and your preferred method of communication for follow-up. This will help Beloi's customer service team efficiently address your questions or concerns.
